Case Study
How a Payments Startup Went from 4 Hours of Manual Dispute Review to 25 Minutes a Day
Clerra's operations team was spending over four hours every single day manually reading, classifying, and routing customer dispute forms. Every case was different. Some were simple. Some required pulling transaction history. Some needed legal review. The process was slow, inconsistent, and becoming a hard ceiling on how fast the company could grow.
Clerra
Head of Operations
"The agent understands our dispute logic better than some of our human reviewers did. It was running in production before I expected to see the first design document."
The Challenge
Clerra's operations team was spending over four hours every single day manually reading, classifying, and routing customer dispute forms. Every case was different. Some were simple. Some required pulling transaction history. Some needed legal review. The process was slow, inconsistent, and becoming a hard ceiling on how fast the company could grow.
The Solution
Agintex designed and deployed a custom AI agent built around Clerra's specific dispute logic and compliance requirements. The agent reads each incoming dispute, identifies the type and urgency, pulls the relevant transaction history automatically, and routes the case to the right resolution path; all without a human in the loop for standard cases. Edge cases are flagged for review. Everything else is handled. The agent was in production three weeks after the first scoping call.
Key Results
90% | 3 Weeks | 98.4% |
Reduction in daily manual review time | From scoping call to production | Classification accuracy rate |
4+ hours of daily manual work reduced to under 25 minutes of exception review
Agent built around Clerra's own dispute logic; not a generic off-the-shelf tool.
Zero disruption to live payment operations throughout build and deployment
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